Job Title: Helpdesk Advisor
Reports to: Senior Helpdesk Coordinator
Full Time (36 hours per week)
£23,100.00
Sensory Services by Sight for Surrey has been established for over 100 years and is the major provider of services for people who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey.
We have a fantastic opportunity to join our friendly and welcoming Helpdesk Advisory team. The Helpdesk provides a vital point of contact for many of our referrals, plus an enquiry, information, advice and support service.
We are looking for a friendly, professional, and enthusiastic Helpdesk Advisor who has excellent customer service skills. You will be a dynamic problem solver who learns quickly and can adapt to different situations, always seeking solutions to different enquiries.
An active listener who demonstrates empathy and understanding. You will have excellent IT and organisational skills. Good written and record keeping ensuring that a person’s information and needs are captured and processed accurately.
You will be a team player working well as part of a team and working flexibly, sometimes under pressure and will always have an enthusiastic ‘can do’ approach.
You will be joining a highly supportive and compassionate team, passionate about promoting accessible services for people who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey.
We can offer you:
- A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays).
- Investment in your development, with training opportunities available.
- Access to an Employee Assistance Programme.
- Pension contributions matched up to 6% using the Pensions Trust.
- Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses.
- Wide range of training opportunities suitable for your role.
- A growing range of other staff benefits.
- A fun and friendly team!
A Disclosure and Barring Service will be required which we can arrange.
Sensory Services by Sight for Surrey complies with auto enrolment, we match contributions up to 6%. using the Pensions Trust.
Applications will be reviewed on receipt.
An application pack can be downloaded below, or please contact Sophia Eyre, workforus@sightforsurrey.org.uk or by post to Sophia Eyre, Sensory Services by Sight for Surrey, Rentwood, School Lane, Fetcham, Surrey, KT22 9JX. For further details please telephone 07396 820 717.
Helpdesk Advisor Job Description
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Sensory Services by Sight for Surrey is an equal opportunities employer and accredited as Disability Confident. Website: www.sightforsurrey.org.uk
Registered Charity No: 1121949, Company No: 06309405
